CUSTOMER SUPPORT

 
 
 
 
 

CUSTOMER SUPPORT

EXPORT PROCESS


Looking for a defender to Export? We regularly export Defenders and Classic Series Land Rovers to the USA & Canada. Some things you need to know about importing a Land Rover into the US. 1. The vehicle you are buying needs to be 25 years old. So any series vehicles and some early defenders are suitable. 2. Vehicles over 25 years old have "Classic car status" and are therefore DOT exempt and dont need to comply with EPA emmision regulations. More modern defenders do not comply with DOT US Safety regulations and therefore cannot be imported. 3. All Vehicles sold for Export by ourselves meet USA import reglations. Our clearance agent will happily assist obtaining clearance for you, you will be put in contact with them from the outset and deal with them directly. 4. We can assist with all aspects of your import . 5. Our shippers can also be contacted directly to answer any of your questions . FCS INTERNATIONAL SHIPPING jack@fcsinternationalshipping.com +44 (0) 1278 420355 6. Our chosen clearance agents can also be contact directly to answer any of your questions. We also have a container loading facility on site so if you are contemplating buying parts or a couple of trucks we can handle that for you too. We can quote for container delivery to your chosen port or inland destination. If you have any questions or would like to discuss a potential purchase please contact myself and I will be happy to assist. I will be your point of contact throughout the entire process. From initial enquiry, through to shipping and aftersales assistance. As an indication of shipping costs via a 20 foot container here are a range of port options and costs . We prefer using containers as they are more secure . roll on roll off options are available. EAST COAST PORTS Norfolk £1600 Miami £1900 New York £1600 Savannah £1600 Charleston £1600 WEST COAST PORTS Oakland £1950 Seattle £2500 Los Angeles £2000 GULF PORTS Houston £1500 CANADIAN PORTS Montreal £1900 Vancouver £2100 Prices include loading and securing. To give an indication of additional entry costs , the clearance agents have listed these costs below. Please see below: (Note: As shown in terms of all quotations Destination THC for all Port quotations is not included, all door to door quotations DTHC is included) Import Costs Customs Clearance = $185.00 Customs Bond = $4.50 per $1000 of vehicle commercial value ($55 min) Customs Duties = 2.5% of vehicle commercial value Customs MPF = 0.3464% of vehicle commercial value Customs HMF = 0.125% of vehicle commercial value Customs Exam Fees / Port Storage Fees- as per outlay




UK DELIVERY PROCESS


Need the vehicle delivered to your door? We offer a full UK delivery service and can arrange to have the vehicle you have chosen to purchase delivered at a time that suits you. Please forward your delivery address details via the "Contact Us" link and we can provide you with a quotation for this service. Please note : Delivery charges are non refundable in any event.




PAYMENT PROCESS


Please contact us for detailed Payment Processing information via our Contact Form which is available here: CONTACT FORM




PRIVACY POLICY


There are two types of cookies: Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site. Take a look at the table below to view which cookies Wix places on Wix sites: Cookie name Life span Purpose svSession Persistent Identifies unique visitors and tracks a visitor’s sessions on a site hs Session Security XSRF-TOKEN Persistent Security smSession Persistent (Two weeks) Identifies logged in site members TSxxxxxxxx (where x is Persistent Security replaced with a random series of numbers and letters) TSxxxxxxxx_d (where x is Persistent Security replaced with a random series of numbers and letters) The type of information we collect We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How we collect your information When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why we collect your personal information We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services. To provide our Users with ongoing customer assistance and technical support. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. To comply with any applicable laws and regulations. How we store, use, share and disclose your personal information Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How we communicate with our site visitors We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.




COOKIE POLICY


There are two types of cookies: Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site. Take a look at the table below to view which cookies Wix places on Wix sites: Cookie name Life span Purpose svSession Persistent Identifies unique visitors and tracks a visitor’s sessions on a site hs Session Security XSRF-TOKEN Persistent Security smSession Persistent (Two weeks) Identifies logged in site members TSxxxxxxxx (where x is Persistent Security replaced with a random series of numbers and letters) TSxxxxxxxx_d (where x is Persistent Security replaced with a random series of numbers and letters) The type of information we collect We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How we collect your information When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why we collect your personal information We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services. To provide our Users with ongoing customer assistance and technical support. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. To comply with any applicable laws and regulations. How we store, use, share and disclose your personal information Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How we communicate with our site visitors We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.




TERMS OF SALE


Any Vehicles Sold at a reduced price at the discretion of Histomic Motoring Solutions Limited will be sold on Trade terms only basis. Any Vehicles sold to Private Buyers with our own in house warrenty will need to be returned to Historic Motoring Solutions for any remidial repairs at the expence of the Buyer. Any Vehicle sold outside of Mainland United Kingdom - Post sale assistance or warrenty claims is purley at the descretion of Historic Motoring Solutions Limited (Buyers, please be aware of this statement when making any purchase).





Loughborough, Leicestershire, United Kingdom   I   Tel: +44 (0)7957 338 503   I   Email: info@historicmotoringsolutions.com

© 2019 Historic Motoring Solutions Limited, Company No. 8355227 - Historic, operating as Historic Motoring Solutions Limited

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